return policy

AQUA LUNG grants you thirty (30) calendar days from delivery to return your Products. In case of an order for several Products delivered separately the return period shall start from the receipt of the last Product.

If the Customer has an account on the Website, the Customer shall access his account through the dedicated section of the Website. The Customer shall select the order concerned by the return and then the Product(s) he/she wants to return. Then, we invite the Customer to give us the reason why he/she decided to return the Product(s). The Customer can decide to print a prepaid label or to manage the return directly with the Postal office of its country. In both cases, the Customer will have to print the order information regarding the Product(s) he/she wants to return and insert it in its return parcel.

The Customer shall return the Products to Aqua Lung Trading, 1^ère Avenue - 14^ème Rue - BP 148 06513 Carros Cedex – France within fourteen (14) days after the Customer has notified its decision to return one or several Product(s).

The Products must not have been used, washed or damaged. The Customer must return the Products properly protected / secured, in their original packaging, in order to avoid any damages during transportation. In addition, the Products must be accompanied by all their accessories, notices and documentation.

AQUA LUNG will refund the price payed by the Customer for the returned Product(s) no later than fourteen (14) days from the day AQUA LUNG was informed of the Customer's withdrawal. This refund can be postponed until AQUA LUNG has received the Products or until the Customer has provided proof of the return of those Products, whichever is the earlier. AQUA LUNG will use the same means of payment which were used by the Customer for the purchase of Products.

The Customer shall bear all the cost of returning the Products except if AQUA LUNG decides to propose a promotion on the return costs. The return costs are the followings: