Frequently Asked Questions
How do I log in to my customer account?
What should I do if I have forgotten my password?
How to update my personal information ?
The item I want is no longer in stock. When will it be available?
How do I unsubscribe from the newsletter?
How to register for the guarantee?
Do I require a customer account to place an order?
How to make an order ?
Where can I find my orders ?
How do I know if my order has been confirmed ?
How do I track the delivery of my orders?
I need to buy a spare part, can I do that ?
Can I change/cancel my order once it has been placed?
What are the delivery times and charges?
In which country can I get delivery?
Which carrier will deliver my order?
Can I use a delivery address that is different to my billing address?
How do I know that my order is being delivered?
How do I know that my parcel has arrived (calls, sms, email) ?
My order is faulty, what should I do?
What payment methods are available ?
When will I be debited ?
How to use my promotional code?
What happens if my payment is not accepted?
Is the payment secure ?
How can I get an invoice?
How do I return a product or my order ?
How can I track my return?
Which carrier will handle my return?
What are the return costs ?
How do I know if Aqualung has received my item correctely ?
Can I return an order when I have ordered from a retailer or Amazon ?
Can I return a faulty product ordered from a retailer or Amazon ?
Can I return a defective product ordered on the website ?
What are the conditions of return?
When will be my refund be made ?
How does a refund with PayPal work?
Can the refund be made to a different payment method than the one used to place the order ?
How does my refund work if I used a promotional code when paying for my order?
Where to find the size guide ?
LOCATION OF PARTNER DEALERS
How can I find a list of the certified Aqualung dealers closest to me?