return policy

As mentioned in the General Conditions of Sale (and in addition to the right of withdrawal and to the warranties from which the Customer benefits, Aqualung grants you thirty (30) calendar days from delivery to return your Products. In the event of an order for several Products delivered separately, the return period runs from receipt of the last Product.

If the Customer has an account on the Website, the Customer shall access his account through the dedicated section of the Website. If the Customer does not have an account on the Website, the Customer must connect to the Website using his order number. The Customer shall select the order concerned by the return and then the Product(s) he/she wants to return. Then, we invite the Customer to give us the reason why he/she decided to return the Product(s).

The Customer shall bear all the cost of returning the Products. The Customer can decide to print a prepaid label which is on the Website (the amount of which will be deducted when reimbursing the Product (s)) or to manage the return directly with the postal services of his country. In both cases, the Customer must print the information of the order concerned by the Product (s) he wishes to return and insert it in his return package.

The Customer shall return the Products to Aqualung Trading, 1ère Avenue - 14ème Rue - BP 148 06513 Carros Cedex – France within fourteen (14) days after the Customer has notified his/her decision to return one or several Product(s).

The Products must not have been used, washed or damaged. The Customer must return the Products properly protected / secured, in their original packaging, in order to avoid any damages during transportation. In addition, the Products must be accompanied by all their accessories, notices and documentation. In the event of damage to the Products, the Customer is responsible for the depreciation of the Products resulting from any handling other than that necessary to establish the nature, characteristics and proper functioning of the Products.

Aqualung refunds the price paid by the Customer for the returned Product(s) no later than fourteen (14) days from the day Aqualung was informed of this return. This refund can be postponed until Aqualung receives the Product(s) or until the Customer has provided proof of the return of those Products, whichever is the earlier. Aqualung uses the same means of payment which were used by the Customer for the purchase of Product(s).

The return costs are the followings:

 

Country

Return Cost

 

United Kingdom

12£, with DHL and prepaid label